Refund policy

Our Commitment to Your Satisfaction

At Monni Uomo, your satisfaction is our top priority. If a product isn't right for you, you can request a return within 30 days of delivery.

  • You have 30 days from delivery to request a return.
  • Return shipping costs are the responsibility of the customer.
  • Returns are shipped to our fulfilment warehouse in Ningbo, China. Please factor this into the cost and time of returning an item.
  • Approved refunds are issued in full to your original payment method.

Return Shipping Costs

All returns must be shipped to our Asian warehouse facility: 3rd Floor, Lane 1177, Jianlan Road, Yinzhou District, Ningbo City, Zhejiang Province, China.

Customers are responsible for:

  • All return shipping costs
  • Selecting a shipping provider that supports customs clearance
  • Paying any customs duties, taxes, or handling fees
  • Ensuring accurate customs documentation

Monni Uomo is not responsible for return parcels that are delayed, rejected, or lost due to customs issues or incorrect shipping methods.

Our Returns Process

  1. Email support@monniuomo.com with your order number and the reason for the return.
  2. Our team will confirm your return and send you the return instructions.
  3. Ship the item back once your return has been approved.

All returns must be approved before being shipped back. Items sent without prior authorisation, or sent to an address other than the one we confirm, cannot be processed or refunded. Please wait for our confirmation before sending your parcel.

Refunds

Once your return reaches our warehouse we need 2-3 business days to inspect the item. Your return will be issued in full refund to original payment method. Refund processing time can take up to 3 business days.

Condition of Returned Items

Items must be returned in clean, resaleable condition:

  • Unused and unwashed, with no odours, stains or pet hair.
  • Free of damage beyond what is needed to inspect the product.
  • Returned with the original packaging and any inserts, covers or storage bags supplied.

You are welcome to unpack a product and try it. Items that are visibly soiled, damaged or no longer resaleable may not be eligible for a refund.

Non-Returnable Items

For hygiene reasons we cannot accept returns on:

  • Gift cards.
  • Items returned soiled, stained or otherwise unhygienic.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or is not the item you ordered, please notify us within 48 hours of delivery. Email support@monniuomo.com with your order number and clear photos of the issue.

Once the claim is approved we will either send a replacement free of charge or issue a full refund. In these cases we pay the return shipping.

Lost or Undelivered Parcels

If your parcel is lost in transit, or is marked as delivered but has not arrived, contact us at support@monniuomo.com. Once we have verified the issue with the carrier we will send a replacement.

Product Appearance

We photograph and describe our products as accurately as we can, and every listing states its materials and dimensions. Please note that colour can appear slightly different between screens, and that fabric texture and firmness are described in the product details. Measurements may vary by 1-2 cm.

If you believe the item you received differs materially from its description, contact us within 30 days of delivery and we will make it right.

Order Cancellations

Orders can be cancelled within 15 minutes of purchase, before they enter fulfilment. See our Cancellation Policy for details.

Contact

Valhalla Global Trade LLC, 8 The Grn, STE B, Dover, DE 19901, United States
Email: support@monniuomo.com
Phone: +1 302-206-9553
Monday to Friday, 9am to 5pm; weekends 10am to 4pm.